Frequently Asked Questions and Answers about camping at Bedgebury
Below are the most common questions we get asked about camping at Bedgebury Camping. You should find the answer to your question here, however if you can't find the answer please use the search box to search the rest of our website.
We have broken our questions into various sections. To go straight to a certain section please click on the relevant link below.
GENERAL
Why is Bedgebury Camping only open for certain days during the year?
We only have permission to undertake camping activity for a total of 28 days during each year. These days are chosen based on camping demand, staff availability and local events.
When are the days that you will be opening the campsite decided?
The new dates for the coming year are posted on the website opening times page at the start of the year. Sometimes these become unavailable as the season progresses and will be shown as red, and will be unbookable.
How far is it to Bedgebury Forest for e.g. Go Ape, mountain biking, exploring?
We are approximately 2.5 miles away from the entrance of Bedgebury Forest, along Bedgebury Road. It takes 5 minutes in the car, and we would recommend driving there if possible. This is because there are no paths along the main road and the road is unlit and can be busy at times. Walking time is 50-60 minutes using the main road.
A cross-country route using public footpaths will take much longer. The entry point is directly into the forest, rather than near the main visitor centre, but it is an option for anyone wishing to undertake a longer walk and explore this picturesque area.
Will there be catering on site during my stay?
We are delighted to have BOX 28 on site. It is our new coffee / cocktail bar which is open from early in the morning to late evening throughout the weekend. It serves barista-style coffees, other hot drinks and fruit juices in the morning and then expertly mixed cocktails, mocktails, beers, wines and soft drinks later in the day.
Food-wise, we aim to have some cooked options for sale from our food outlets on Saturdays and Sundays, although it may not always be possible to provide this service. For specific details, it is best to check by contacting: customerservice@bedgeburycamping.co.uk
Do you allow campervans?
Yes small campervans e.g. VW combi, Mazda Bongos.
Do you allow tourers or motor-homes?
No.
Do you allow trailer tents?
Yes.
Do you allow caravans?
No.
What time can I arrive at the campsite?
You can arrive any time after 11am on your day of arrival. On Fridays Reception stays open until 9pm but the earlier you can arrive the better particularly towards the end of the summer when the evenings are dark.
What time do I need to depart?
Please depart by 12 noon. You do not need to check out with Reception.
Can I request a specific camping field?
The site has a number of camping fields that have been set aside for particular types of groups. Each booking is reviewed to establish which part of the campsite will be the most suitable for that booking. It is possible to reallocate you to another area but this depends on your circumstances and the availability in the area you wish to be moved to.
How do you allocate pitches?
There is no pitch allocation at Bedgebury Camping we operate on a first-come basis for camping spots. Arriving early will give you an increased choice of potential pitches.
Can we have campfires?
Yes, campfires are allowed but they must be contained within a fire pit for safety reasons. The campsite provides firepits. Wood, kindling and marshmallows are all available on your arrival at the shop.
Can we bring our own wood?
Yes, so long as they are untreated logs, the burning of pallets or treated wood is banned as these can give off toxic fumes and leaves huge numbers of nails, all of which can be dangerous. Seasoned Logs are available at the shop and a wood delivery is taken each evening around 5pm.
Can we collect wood from the woods?
Fallen wood provides food for various fungis and beetles in turn providing nutrition for the trees, plants and animals. To maintain this eco-system we would appreciate your co-operation by not collecting or chopping down wood.
Are dogs allowed?
Yes but please see our terms and conditions regarding dogs. Not everyone likes dogs, so they should be kept on leads in the camping fields for the benefit of other campsite users. We can recommend local walks. Those not cleaning up after their pet will be asked to leave the campsite with no refund.
FACILITIES
What facilities do you have on site?
There are a number of hot showers, housed in moveable shower units, which are regularly cleaned. All the washing up sinks have hot water and are a short distance from most pitches. The main toilets are in the centre of the campsite, however numerous eco-toilets are set out across the site for convenience, all of which are regularly cleaned.
Do the Eco-loos smell?
They tend to smell earthy due to the use of sawdust. Each unit is regularly cleaned and restocked with toilet roll, most have a sink attached for washing your hands.
Do you hire out mountain bikes?
No, but there are local companies that do. Please let us know on arrival.
BOOKING/CANCELLATION
What are the costs of camping?
Costs are based on a per person per night basis and a nightly car parking charge.
How do I pay?
Most of our bookings require an online card payment. However, we can also accept direct bank transfer, cash and cheque.
When do I need to pay?
A non-refundable deposit is required to secure your booking, the outstanding balance is expected 2 weeks prior to arrival.
Can I change my camping booking?
Yes, you can login to your account and change your booking.
How do I get a refund?
There is no refund for the deposit, which is paid to secure your booking and space. If you have paid in full then a refund for the balance will be paid if you cancel more than 2 weeks prior to your arrival. Bookings which have been moved from their original dates may not qualify for a balance refund. See T&Cs.
Can I arrive on the day and camp without booking?
During weekdays this would not be a problem, however weekends can get very busy and we limit the number of people coming on to the site. If we have availability then camping on the day is possible, but to avoid disappointment we would recommend booking. You will be required to read and agree to our terms and conditions before making payment.
How do I book activities?
On-site activities can be booked and amended through the Online booking system.
When you are fully booked, do you have a waiting list for cancellations?
If you wish to be informed of any cancellations please let us know and we will do our best to try and accommodate you.
LARGE GROUPS
Do you allow weddings?
Unfortunately we are not able to cater for weddings at this time.
Do you allow Stag/Hen Dos?
This depends on the bookings that have been taken, and the size of the party. Please contact us to discuss further.
Do you allow big groups?
Yes we can cater for big groups. However, please contact us directly to discuss your requirements prior to booking in order to discuss specific requirements and expectations.
Can we hire out the whole campsite?
This is not something we usually do, but we never say never. Contact us to find out if we can help.
